Shipping & Returns
SHIPPING & RETURNS
All orders are usually shipped with DHL or DHL Express. We retain the right to ship with an alternate shipment provider at any time.
Shipping costs are calculated at the check-out, and are visible when paying. However, alternate shipping costs may apply when purchasing multiple products with one order.
VAT DISCOUNT FOR OUR NON-EU CUSTOMERS
All orders from outside the EU will be exempt from the 19% VAT leveraged in the EU.
Any additional fees and taxes that may apply through the import of goods into the purchasers chosen country of delivery are not the concern of AA-Collected and need to be paid by the payee who placed the order.
The shipments will be sent from AA-Collected's concept store location in Berlin or any alternate shipment points AA-Collected sees fit.
AA-Collected does not give cash back on purchases. Any item bought may be exchanged for an item of equal or lesser value within 14 days of receipt of the product. We do not issue cash refunds.
Please write us an email within 14 days of purchase, with the reason for the return that you would like to have, and which exchange item you would like sent out once we've received the return undamaged.
Should you not action a return within the timeframe of 14 days, AA-Collected is not liable to exchange any amount of a purchase.
Should you be returning a defective/faulty item, this will only be accepted if the item is returned without any sign of wear, and ultimately the decision whether to return the item will rest within the judgement of a AA-Collected team member.
All returns will only ever be accepted provided that all the items in question are returned in an absolutely new and unused condition, contained in their original packaging, with all original tags attached. Any returned worn items will not be accepted.